Contact information

Dear Paw Studio is an online shop based in Austin, Texas, operated by Softmax LLC.

Email: support@dearpawstudio.com
We reply within 1 business day.

Email reaches a real person. Write to us about:

• Your photo, your preview, or a change you would like
• Order status and shipping
• A damaged piece or anything that doesn't look right
• Questions before you order

These may answer your question faster:

• Shipping Policy — making and delivery times, and costs
• Refund Policy — cancellations, previews, and what happens if something is wrong