Refund policy

Returns & order changes

Personalized products are final sale and do not qualify for ordinary returns. If something is wrong, contact support@dearpawstudio.com so we can help.

For a damaged item, wrong item, incorrect size or printing error, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement.

Cancellation or changes must be requested within 30 minutes of ordering. After that, requests are at our discretion because production may have begun. Photos already submitted cannot be swapped.

Artwork is based on your uploaded photo. Use the photo guide; blurry or low-resolution files limit the result. We cannot promise changes to an animal’s pose or expression.

Offers

Use one promotional code per order. Offers may have eligibility rules, are not transferable and cannot be applied retroactively. Shipping thresholds use the total after discounts.

This policy does not limit rights that applicable consumer law requires us to honor.